Terms of sale

The offer and sale of the Products on the Fomaggeriabarbieri.com portal are governed by these General Terms and Conditions of Sale.

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The products purchased on Formaggeriabarbieri.com (hereinafter also referred to as the "Site") are sold directly by Formaggeria Barbieri since 1968 ("the Seller"), with registered office in Via Ugo Bassi 25 -Mercato delle Erbe - Bologna - Italy , registered with the Chamber of Commerce of Bologna, VAT number and CF 00388660375, pec fratellibarbieri@pec.it. Formaggeria Barbieri since 1968 is also the owner and manager of the Site, as well as the Supplier - reseller of the products sold online. You can ask for any further information through our assistance services by writing to info@formaggeriabarbieri.com

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1 Our commercial policy

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1.1 The Seller offers for sale, on the Website www.formaggeriabarbieri.com  its own products and those of other third party suppliers, carries out its e-commerce activity exclusively towards its end users who are "Consumers".

1.2 When we talk about "Consumer", the reference is to any natural person who acts on Formageriabarbieri.com for purposes not related to his own commercial, entrepreneurial or professional activity possibly carried out, and, therefore, subject to the legislation referred to in Legislative Decree, n. 206/2005 (Consumer Code), with specific regard to Chapter I of Title III of Part III of the aforementioned legislation. These general conditions of sale, therefore, do not regulate online purchases made on the site by entrepreneurs (so-called business to business).

1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "Consumer", from persons under the age of 18, or in any case to orders that do not comply with its commercial policy.

1.4 These Terms and Conditions exclusively regulate the offer, forwarding and acceptance of purchase orders for products on fomaggeriabarbieri.com between users of  and the Seller. These Terms and Conditions, in fact, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on fomaggeriabarbieri.com through links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than the Seller, therefore, it is advisable to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties or for the conclusion of commercial operations. electronic between the users of fomaggeriabarbieri.com and third parties, even if concerning the same products offered for sale also on the fomaggeriabarbieri.com site

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2 How to conclude the contract with the Seller

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2.1 The Consumer Customer who wishes to proceed with the purchase of one or more products on the Seller's Site must proceed by sending a specific electronic order to the Seller. To proceed in this sense, the Buyer must access the "Products" section of the Site, and proceed with adding the Products he intends to purchase to the "Cart". Once all the Products to be purchased have been added, the Customer must access the "Cart" section where he can see the description of the Products added for the purchase, with further indication of the subtotal price, shipping costs, and price total. Furthermore, the Purchaser may proceed with the elimination of any Products mistakenly added to the Cart. It is the Buyer's responsibility to verify the correctness of the Products included in the Cart.

2.2 To continue sending the order, the Customer must proceed by clicking on the appropriate wording "Checkout"; here the Buyer must correctly enter their personal data, as requested in the electronic forms present. billing?

2.3 To allow your personal data entered to be remembered for a subsequent order, the Customer has the possibility to proceed with the creation of his own personal account by ticking the wording "Create personal account". The activation of a personal account will be confirmed by sending an e-mail to the address indicated. The registration credentials must be used exclusively by the registered user and cannot be transferred to third parties. The user must promptly inform Formaggeria barbieri since 1968, in the event of suspected misuse of their registration credentials. These credentials may be modified by the user at any time by accessing the appropriate section "My account" on the Site. In the appropriate section, the User can also modify their personal data entered, view the various orders placed and cancel your account.

2.4 In the event of a new order being sent by a Customer already registered on the Site, the Buyer's personal data will be entered automatically; in this case the Purchaser will have the burden of verifying that the data have been entered correctly, verifying their veracity and, if necessary, correcting them.

2.5 It is therefore understood that any damage-delay-inconvenience referable and / or attributable to the incorrectness and / or untruthfulness of the personal data entered at the time of registration and / or subsequently in the phase of modification and / or sending of the order , cannot in any way be attributed and / or charged to the Seller.

2.6 To continue with the sending of the order, the user must indicate the means of payment chosen among those made available by the Seller and better specified in the following point 4) "Payments". Before proceeding with the purchase of the Products, by sending the order form, you will be asked to carefully read the General Terms and Conditions of Sale and to print a copy using the print command and to memorize or reproduce a copy for personal use. . Likewise, before proceeding with sending the order, the Buyer must read the specific information on the processing of personal data. By sending the order form, therefore, the User confirms that he is aware of and has accepted these General Conditions of Sale, in addition to the appropriate Privacy Policy and that he accepts them unconditionally, undertaking to observe them in relations with the Salesperson. If, on the other hand, some of the terms listed here are not shared by the user, the same is requested by the Seller not to proceed with sending the order.

2.7 By clicking on the appropriate wording "Place Order" the Customer will send the purchase order to the Seller, with consequent obligation for the Buyer to proceed with the payment of the price as reported in the order itself. Sending the order, in fact, implies for the Buyer the will to conclude a sales contract concerning the goods listed in the purchase order, stipulated with the Seller Formaggeria Barbieri since 1968, governed by these General Terms and Conditions of Sale, as well as by the specific discipline dictated by the Consumer Code, and involving the Buyer the obligation to pay.

2.8 Upon receipt of the order, the Seller will automatically send an email to take charge of the order. In this email, the order number will be made available as well as a further summary of the Products purchased, with specific indication of the total price, the chosen payment method, the means of delivery and estimated delivery times, the shipping address and billing, as well as a reference to these Terms and Conditions and information on the Right of Withdrawal.

2.9 The order form will be filed in the Seller's database for the period necessary to process the order and in any case in accordance with the law. The Customer registered on the Site will be able to access the order form by consulting the "My account" section.

2.10 The language for concluding the contract is Italian. The contract is concluded when the Seller receives the order form electronically, after verifying the correctness of the relative data and accepts it by sending the e-mail for taking charge of the order referred to in point 2.8 above. Once the Contract has been concluded and the payment of the sale price has been verified, the Seller will take charge of the order, proceeding with the preparation of the same.

2.11 The Seller may not process purchase orders or delay them if the products have had problems that do not give sufficient guarantees of solvency or that are incomplete, incorrect, not compliant with its commercial policy, or in the event of unavailability of the Products. themselves. In these cases, we will inform  by sending an e-mail to the address indicated by the Consumer that the Seller will not be able to process the purchase order or delay specifying the reasons. In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid.

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3 Legal guarantees

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3.1 The Seller does not sell deteriorated products or products of lower quality than the corresponding standards offered on the market.

3.2 The essential characteristics of the products are described on fomaggeriabarbieri.com. within each product sheet. The images and colors of the products offered for sale on the Site may, however, not correspond to the real ones due to the Internet browser and monitor used.

3.3 All products are equipped with a label / identification tag attached with a disposable seal. It is requested not to remove the label / tag or the relative seal from the purchased products, of which they form an integral part.

3.4 The Seller, in case of exercising the right of withdrawal, has the right not to accept the return of products that do not have the relative tag / seal / label or that have been altered in their essential and qualitative characteristics or that have been damaged.

3.5 The Seller provides, in relation to the Products purchased by users, the legal guarantee of compliance with the conditions and terms set out in Articles. 128 and ss. of Legislative Decree No. 206/2005 thus guaranteeing the suitability of the Product for the use for which it is intended according to the indications indicated by the seller, and its compliance with the requirements indicated on the labeling of the product itself, provided that the product has been used and stored by the Buyer according to the instructions provided by the Seller.

3.6 In particular, in the event of a lack of conformity, the user must promptly inform and, in any case not beyond the terms of the law, the Seller by written communication to the address  info@formaggeriabarbieri.com

3.7 In the event of a lack of conformity of the Product sold, it may be replaced at the Seller's expense, unless the replacement is possible and not excessively burdensome for the Seller. If the replacement of the Product is not possible, an appropriate reduction in the purchase price may be envisaged, or the termination of the contract. The Seller reserves the right to offer the Consumer any other remedy available. A minor lack of conformity for which it has not been possible or is excessively burdensome to carry out the remedies of the replacement, does not give the right to terminate the contract.

3.8 In any case and without prejudice to the foregoing, the rights arising from the legal guarantee of conformity may be exercised provided that the Products have been used correctly, with due diligence and in compliance with the intended use and as provided in the enclosed indications, as well as upon presentation by the User of the delivery note received and indication of the order number and provided that the lack of conformity has been correctly reported within the terms of the law and in the manner indicated above. The Consumer is responsible for proving the correct report of any non-conformity of the Products purchased.

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4 Prices and Payments

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4.1 The selling prices of the Products on the site www.formaggeriabarbieri.com are those shown by accessing the Products section of the same Site; however, they may be subject to updates. The Consumer, therefore, before proceeding with the forwarding of the relative order form must take care to ascertain the final sale price.

4.2 For the payment of the price of the products you can follow one of the methods indicated in the order form, or by bank transfer in advance, or by Paypal with credit cards accepted by this circuit.

4.3  In case of payment by bank transfer in advance, the order placed cannot be prepared until the Seller has verified that the payment has been made. The bank transfer must be made in a timely manner, using the bank details indicated by the Seller.

4.4 In the event of payment via PayPal, the complete security of transactions during card data entry is guaranteed by the use of TLS (Transport Layer Security) technology. This ensures that the personal data entered by the buyer always and only reaches the PayPal bank, which is responsible for receiving payments. No data relating to the credit card used for payment is sent to the website Formgeriabarbieri.com nor can it be saved in the archives of the aforementioned website. The connection is encrypted with TLS (Transport Layer Security) technology and is therefore totally secure; no data relating to the credit card used for payment is transmitted to the lagiardinieradimorgan.com website. Depending on your browser and operating system settings, a warning window may also appear that you are entering a safe area. In the event of an error in entering data, it will be possible to return to the website Formgeriabarbieri.com and try again to pay by credit card. At the end of the procedure, a page will be displayed confirming the payment and a receipt of the credit card transaction will be sent directly from the bank by e-mail.

4.5 The use of the PayPal method does not require the creation of a PayPal account, you can proceed with the purchase using your normal credit card.

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5 Shipping and delivery of products

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5.1 The order is prepared within the following 12 working hours from its receipt, and in case of payment by bank transfer from the date of actual payment, and the shipment is made by courier. national. Shipping costs in Italy amount to € 8.60 including VAT for orders weighing up to 3kg, € 10.00 including VAT for orders weighing up to 10kg, € 12.00 including VAT for orders weighing up to 15kg, € 13.40 including VAT for orders weighing up to 20kg, and € 16.20 including VAT for orders weighing up to 35kg; for orders over € 99.00 shipping is free. All delivery costs, however, are duly indicated at the time of the order and included in the total indicated in the order summary. Deliveries are made only within the Italian territory.

5.2 Delivery times are traceable with the waybill of each individual courier to whom the order is entrusted and vary according to the delivery area.

5.3 Please note that the courier will deliver to the street level and does not deliver to the floor.

5.4 Upon delivery by the Courier of the Products purchased, the Purchaser is required to check that the number of packages delivered corresponds to what is indicated in the relative delivery note and that the packaging is intact and not altered. In the presence of any damage or in the absence of packages, the Consumer must refuse to collect the package for delivery, promptly reporting  in writing on the transport document delivered by the courier with timely notification to the Seller by sending a copy by e-mail to info@formaggeriabarbieri.com

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6 Customer Support

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You can request any information through our assistance services by writing to info@formaggeriabarbieri.com

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7 Right of withdrawal and refund times and methods

7.1 The Purchaser, except for supplies of goods that risk deteriorating or expiring rapidly, has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 days from the day of delivery. of the product.

7.2 All our products are in purity and therefore can undergo natural color variations, lose weight, bring back mold to the crust. This cannot become the subject of a product replacement request.

7.3 To withdraw from the contract, access the appropriate section "right of withdrawal" on the Site and fill in the relative online form provided for exercising the relative right of withdrawal. The Consumer must fill in the appropriate form following the instructions therein. The correct submission of the form will be confirmed by sending an e-mail message sent by the Seller to the address indicated by the Consumer. Alternatively, the Consumer may also exercise his right of withdrawal by sending an email to the Seller at info@formaggeriabarbieri.com, in which it will be mandatory to enter the order number you wish to return, possibly specifying on which product you want. exercise the right of withdrawal and, if deemed appropriate, the reason for the return (this information helps the Seller to provide a better service).

7.4 Once the aforementioned notice of withdrawal has been received, the Seller, having verified the correct exercise of the right of withdrawal, will send an opening email to the Consumer, containing the procedure to be followed for returning the products.

7.5 The burden of proof relating to the correct exercise of the right of withdrawal within the manner described above rests on the consumer.

7.6 Having exercised the Right of Withdrawal, the Purchaser must proceed, at his own expense, to the return of the purchased products, which must be returned sealed and intact, including the external packaging and / or the wrapping containing the purchased product.

7.7 If the Right of Withdrawal is exercised following the methods and terms indicated, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided. The sums will be reimbursed as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, with the same payment methods chosen by the consumer for the initial transaction.

7.8 The Seller reserves the right to withhold the refund until it has received the goods or until the consumer has demonstrated that he has returned the goods, whichever occurs first.

7.9 Unless the Seller has offered to collect the goods himself, the Consumer must return the Products for which the right of withdrawal has been correctly exercised, without undue delay and in any case within fourteen days from the date on which he communicated to the Seller's decision to withdraw from the contract. The costs for the return following the exercised right of withdrawal are charged to the Consumer.

7.10 The shipment, up to the certificate of receipt in the Seller's warehouse, is under the full responsibility of the Consumer. The seller is not responsible in any way for damage and / or theft and / or loss of goods returned by uninsured shipments. In the event of damage to the goods during transport, the Seller will notify the Customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to file a complaint against the courier of his choice and obtain a refund. of the value of the asset if insured. In this case, the product will be made available to the Customer for its return at the same time as canceling the request for withdrawal.

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8 Privacy

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8.1 Privacy information on the processing of personal data is contained in the specific information, which can also be consulted in the "Privacy Policy" section on the Site, which is to be considered an integral part of these General Terms and Conditions of Sale.